We want to hear from you: feedback and complaints mechanism

Trócaire is committed to:

• being accountable for our actions and the decisions we take
• that our interactions, activities and programmes are of the highest standards
• that our staff conduct is always respectful of others

We aim to listen to the needs, concerns, and views of those involved in our programme work, (our donors and supporters, the communities and individuals involved in the activities we fund, our programme partners) as well as all other stakeholders.

We want to hear people’s feedback whether that is positive, identifying a concern or making a complaint. We promise to treat what people tell us seriously and to take appropriate action.

For complaints relating to our work in Ireland & Northern Ireland, please email: [email protected]

For complaints relating to our work in offices across the World please see here

If you are not satisfied with the manner in which your complaint is handled, you have the right to raise a concern with:

In ROI, The Charities Regulatory Authority here

In NI, The Fundraising Regulator click here