We want to hear from you: feedback and complaints mechanism

Trócaire is committed to:

• being accountable for our actions and the decisions we take
• that our interactions, activities and programmes are of the highest standards
• that our staff conduct is always respectful of others

We aim to listen to the needs, concerns, and views of those involved in our programme work, (our donors and supporters, the communities and individuals involved in the activities we fund, our programme partners) as well as all other stakeholders.

We want to hear people’s feedback whether that is positive, identifying a concern or making a complaint. We promise to treat what people tell us seriously and to take appropriate action.

General Complaints

Complaints by telephone should be directed to:
+353 (1) 629 3333 (Maynooth)
+44 (28) 9080 8030 (Belfast)

Complaints can also be made directly via our website on www.trocaire.org/contact-us

Our office is open Monday to Friday from 9.00 am to 5.30 pm

Fundraising Feedback and Complaints

For Feedback and Complaints about our Fundraising you can also contact
[email protected]

Click here for Supporters Charter ROI Donors

Click here for Supporters Charter NI Donors

Click here for Fundraising Feedback and Complaints

Safeguarding

Safeguarding people from exploitation and abuse caused by our representatives, programmes or activities remains a core commitment for Trócaire.

If you have any concerns about the behaviour of our staff, volunteers, representative or partners please email [email protected]

Overseas Work Feedback and Complaints

For Feedback and Complaints about our work overseas, you can contact our country offices dedicated complaints email (emails to Country Offices are also sent to the relevant senior manager in Head Office in Ireland)

Complaints DRC                           [email protected]

Complaints Ethiopia                     [email protected]

Complaints Guatemala                 buzondequejasgt@trocaire.org

Complaints Honduras                   [email protected]

Complaints Lebanon                    [email protected]

Compalints Malawi                       [email protected]

Compalints Myanmar                   [email protected]

Complaints Nicaragua                  [email protected]

Compalints Sudan                       [email protected]

Complaints Rwanda                    [email protected]

Complaints Sierre Leone             [email protected]

Complaints Somalia                    [email protected]

Complaints Uganda                    [email protected]

Complaints Zimbabwe                [email protected]

Complaints OPT                         [email protected]

If you are not satisfied with the manner in which your complaint is handled, you have the right to raise a concern with:

In ROI, The Charities Regulatory Authority here

In NI, The Fundraising Regulator click here