Jobs at Trócaire

• The following are a range of tasks carried out by the Donor Services team, and which will be delegated by the Donor Services Officer as necessary:
o Processing batches of donations onto the database in a timely and accurate manner. Ensuring all donations are acknowledged promptly.
o Preparing batches of donations and making bank lodgments
o To operate the Reception, including managing the switchboard, accepting donation from the public, and managing Fair Trade
o Ensuring all systems for the handling of incoming and outgoing post and related services are maintained to a high standard
o Processing Standing Order donations to a timescale agreed with finance
o Processing of bank statement donations
o Processing Gift Aid donations
o Processing of web donations
o Processing Call Centre data
o Reconciliation of coin collections
o Processing files of new Committed Donors from third party providers, including Door to Door and DRTV campaigns
o Processing daily cancellation and amendment files from third party providers, including BACS
o Processing daily all incoming online and offline Direct Debits, from Direct Mails, Lent Box, Trócaire website and other sources
o Assisting with the preparation & transmission of Direct Debit files through BACS system daily
o Providing ad-hoc administrative support to Accounts Assistant
o Maintaining accurate files for all Legacy donations
• To pursue queries with donors as requested
• Handle telephone calls, emails and post from Donors, and deal with these in a professional manner
• To assist with the administrative requirements of all campaigns including Global Gift, 24 Hour Fast, Lenten Campaign, Committed Giving
• Responsibility for office facilities, including building maintenance and stationery supplies
• Being the designated Monitoring Officer, and liaising with the Equality Commission
• To provide reception cover when required
• Inputting data into database as required
• To provide support with various mailings, including mail merging, printing and packing of envelopes
• To provide administrative support to other members of the team in Belfast as directed
• To attend training in Trócaire’s Head Office in Maynooth and/or elsewhere as required
• Other duties as directed by Regional Manager, Assistant Regional Manager or Donor Services Officer
• Flexibility of the post holder is required in providing support to other parts of the department or organisation when required at a similar level. This may as a necessity be at short notice.  Further mobility is also required across the organisation to any department should the needs of the organisation require it. The responsibilities of this role may be reviewed and changed from time to time as the needs of the organisation change, such changes may be short or long term.